ModSquadis a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of puttingModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re yoursquadfor the digital world. We are looking for email support representatives for our client who is a global music streaming service that allows people to enjoy the songs they love and also discover new ones.Customer inquires can range from something simple like telling a user how to access their account or address any technical issues. This project places a huge emphasis on the customer experience and attention to detail. This long-term project is fast-paced with a lot of potential for further growth! Production Hours:25 hours per week Shift hours:From 5pm to 2am PST. Weekends required. Orientation Hours:1 week Orientation(1st week) - 40hrs/week2 weeks of Nesting in English- 40hrs/week - actively doing the tasks in the projectwithout KPIs2 weeks of Nesting in native language- 40hrs/week - actively doing the tasks in the projectwithout KPIs4 weeks of Band Camp in native language - 40hrs/week - actively doing the tasks in the projectwith KPIsThen release to full-timeProductions- 25hrs/week Orientation will be paid at full rate. All shortlisted applicants will be required to pass English and Korean language tests. Required skills and experience:
Solid email support experience and proficiency.
Excellent command of both written and spoken English and Korean.
Able and willing to make on demand decisions in favor of the customer.
Accept and absorb performance feedback from your project manager and actively participate in QA calls.
Comfortable operating in a virtual team environment.
Secure internet connection
Dedicated remote office space
Bonus points if you are a music lover!
To Apply:Click the "Apply For This Job" link on this page. Requirement:Remote patch management and endpoint security software installed by ModSquad