Logistics Coordinator - South Korea
Koala, South Korea
Job Description
Koala is a high growth ecommerce startup originating in Sydney, Australia. We provide furniture for the digital age, and have become well known in Australia and Japan because of our approach to marketing and retail which is more akin to a tech-company. Our mission is to become the smartest way to buy high-quality furniture online. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good, we are changing the way people buy and enjoy furniture.
Why we have this role @ Koala
Based on our success in Australia and Japan, we are expanding our business to Korea and looking for a Logistics Coordinator to ensure day-to-day fulfilment processes run smoothly including importation, inbound freight, fulfilment operations, outbound freight, and last mile delivery. This role is also responsible for monitoring the key operational performances such as on-time delivery, inventory accuracy and reconciliation, and also supports the vendor payment.
Requirements
Key responsibilities.
- Work closely with the Planning team to ensure inbound freight deliveries are scheduled correctly and receipted on time by 3PL.
- Monitor 3PL and last-mile delivery partners' daily activity to ensure the Koala customer service level and agreed SLA (Service Level Agreement)’s are maintained.
- Work closely with last-mile delivery partner and the customer experience team to mitigate delivery issues proactively.
- Maintain inventory accuracy and conduct month-end stock reconciliations.
- Reconcile and validate monthly logistics service-related invoices as required.
- Conduct regular warehouse site visits to ensure the agreed service level is maintained while all the safety, environmental, Hygiene related plans are in place with the Koala standard.
- Support to maintain key relationships with stakeholders at 3PLs and last-mile delivery partners.
- Support the NPI (New Product Introduction) timelines and prioritize 3PL activities to ensure a successful launch in South Korea.
- Assist in developing and implementing process improvement initiatives through the supply chain while maintaining a continuous improvement perspective to support Koala’s growth.
- Support the various digitization projects to automate the daily logistic operation.
- Support the routine RFI/RFP/RFQ work to develop the supplier base in South Korea.
Ideal background
- Either direct experience with Logistics amp; warehousing, or transferable skills based on providing a high level of customer satisfaction from overseeing delivery to customers. Preferred skills include:
- Initiative. Ability to act independently with a sense of urgency when needed, and knowing when urgency is needed.
- Customer focus. Ability to see what the customer sees and focus attention on either achieving what is expected or ensuring customer expectations are managed
- Continuous improvement mindset. Not content with ‘status quo’, always thinking of how to make it better for Koala amp; for the customer
Benefits
Treehouse Perks and Privileges
Koala is only as good as its employees are happy - and we’re one happy globally growing bunch! We offer our teams flexible working options with the freedom and autonomy to do their best work in a way that works for them. Whether that’s hanging out in our Treehouse (this is what we call our office) in Gangnam Business District, casual Fridays every day, or enjoying the 20 days annual personal leave, you decide whatever helps you find your flow! The Treehouse has plenty of activities to get involved with and help you get to know your fellow Koalas better, as well as Koala products for employees and discounts for family and friends. We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us. At Koala, we support the whole you! Our employee experience respects and embraces all families, formed, found and evolving; and we're an inclusive workplace that celebrates diversity. Finally, we believe that simply doing ‘no harm’ isn’t good enough and business can only thrive if society and nature thrive too. How are we doing our part? BCorp Certified, WWF Partnership, and so much more. All in all, the Koala Kommunity is a great place to hang out in and belong to!
Koalities we look for
At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees. We want you to challenge expectations, always look to make a difference and give us something out of the norm. We want people who bring great energy, have a growth mindset and are always curious to find new angles and approaches to the way we work. We're a team f