Account Director
Jellyfish Group Ltd, South Korea

Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.

With offices across the globe, we are focused on increasing our network, client base and digital services to the biggest brands on the planet.

We are ‘One Jellyfish’, we know how important it is not just to have the best people in the world working with us, but to also recognize and reward this talent. What’s stopping you from joining our award-winning team?

About the Role

As an Account Director, you will lead on a client portfolio, ensuring you and the client team strive for excellence on behalf of your clients at all times, maintaining high levels of client satisfaction, client retention and growth.

Responsibilities

• You will be responsible for the leadership on one or more client account(s). You will collaborate with others to create exceptional client relationships as demonstrated in NPS scores and client retention. Seen by a client as the lead voice on an account, acting as a trusted advisor.
• You will provide direction to the client team on the client ask through a well articulated strategic brief. You will be responsible for setting and managing KPIs that positively impact towards the clients business goals.
• Considered an emerging SME both internally across one (or more) products and/or verticals, staying on top of the latest developments, championing these areas and being a go to person for Client Management Globally. You will be able to articulate how JF products and solutions can support a client KPI's, identifying opportunities to enhance the Jellyfish client offering.
• You will become an influential leader, embodying the JF cultural values and respected by other individuals. You will actively support the client team(s), ensuring they have the appropriate tools and resources needed to meet client needs. Able to effectively delegate to others and provide appropriate support to help develop and grow the career of others in the team.
• You will adhere to client management best practices and achieving internal KPIs, such as maximising NPS response rates, maintenance of playbooks, creating client case studies, maintaining forecast accuracy etc.
• As client lead, you will manage to client commercial targets. Contribute to the commercial success of clients in your hub as evidenced by year on year growth for your portfolio, collaborating with your Hub Lead as appropriate.

Requirements

• A good understanding of digital marketing channels and Jellyfish capabilities, and how they contribute to drive marketing success
• Strong communication, both verbal and written with ability to ‘translate’ for those who don’t have technical knowledge
• Strong interpersonal skills, particularly in influencing, listening and building relationships
• Ability to work in a fast paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands
• Strong commercial awareness
• A passion for digital and a desire to develop and enhance skills
• Native in Korean and business level of English skill is a mandatory

Advantageous:

• Knowledge of the wider marketing mix
• Experience and understanding of digital marketing channels
• Knowledge of Google technology stack is an advantage
• Strong problem solving skills
• Strong organisational skills

Benefits

• Competitive salary, based on experience (Fix Salary, Bonus and Anniversary Increase)
• An ultra stimulating work environment in contact with high-level Partners
• Possibilities of multiple evolutions, on different positions and internationally.
• Private Healthcare
• A complete range of training courses and projects to enable you to be a driving force in your professional development and to perfect your expertise all along your journey within Jellyfish
• Flexible Hours amp; Flexible Working (60% at Work from home monthly)
• And much more...

Job Rewards and Benefits