Crisis Helpline Responder
Intellect, South Korea
Job Description
We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.
About Intellect
Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health amp; mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative amp; relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered
Role amp; Responsibilities
- Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
- Conducting risk assessments, including lethality assessment for suicide cases
- Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
- Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
- Maintaining accurate and detailed call reports on key issues and referrals actioned
- Complying with responsibilities under the Data Protection Acts 1988, 2003 amp; 2018 (GDPR)
- Supporting in the development of appropriate crisis management plans to support callers in crisis
- Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
Requirements
- Master’s Degree in Counselling/Clinical Psychology
- Can speak Korean on a Native level
- 3 years of experience in helplines, either in a paid or voluntary capacity
- Completed training in Crisis Intervention or Suicide Prevention
- Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
- Maintain professional indemnity insurance and all other appropriate insurances
- Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases