We are seeking a talented Account Manager to join our global team at Xsolla! The primary function of the Account Manager, Korea, is to sustain and grow existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client.
RESPONSIBILITIES
- Main point of contact for all matters relating to the client’s existing portfolio
- Manage the sustainment and growth of a client by creating positive relationships
- Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements
- Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
- Assists with a variety of projects as business needs dictate
- Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
REQUIREMENTS
- Bachelor’s Degree or equivalent experience
- 3+ years of progressive experience
- Speaks native Korean and must be able to speak and write English at a business level
- Ability to successfully participate in projects involving cross-functional teams
- Ability to problem solve
- Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- General Account Management and Marketing knowledge
- Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
- Effective time management skills and excellent attention to detail
- Ability to understand client needs and translate it into business offerings
- Ability to overcome tough objections and win the support of key stakeholders
- Must be a problem solver and team player
- Have a large appetite for learning, and a results oriented mindset
- Interpersonal skills to help manage
IT WOULD BE GREAT IF YOU
- Understanding of JIRA, Basecamp, amp; Confluence
- Experience using a CRM software
- Experience with an entrepreneurial organization
Benefits:Convenient work tools:- Latest Mac workplaces + additional hardware to make you more effective at work- Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth:- Free trainings and participation in specialized conferences- Rich knowledge exchange within the company
More perks:- Health insurance- Flexible hours: organize your day according to your needs and sprint amp; teamwork demands- No dress code- Comfortable and new office environment
ABOUT XSOLLAXsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.
For additional information and to learn more, please visit xsolla.com